Tag Archives: patient engagement
Imagine you are lying in bed. You can’t sleep, but you can’t get up. You look across the room and see a square black thing. It’s a television. Ah, something mindless you can do to entertain yourself and pass the hours.
You stretch your arm and grab your glasses. As you’ve gotten older your eyesight just isn’t what it used to be. You put them on and then reach to the side of your bed for the remote.
This isn’t just any remote. It has a big red button on it. You quickly realize that the big red button is to call the nurse. Oh, yes. That’s right. You are in the hospital. Continue reading
By: Christian Loewenstein, director of embedded solutions
Installing an Interactive Patient Care System can seem complicated and daunting. If you ask the right questions though, you can simplify your installation and maintenance significantly. And save some headaches! Here are 5 important questions to ask about your IPS hardware: Continue reading
As 2013 quickly winds down to a close, aside from wondering where the time went, those of us working in healthcare can look at this year as one of significant changes — some that seemed surprising at the time. For me, there were some big “aha” moments in 2013 and I thought I would share several of them with you.
- I watched a debate among top ranking Republican and Democratic speakers on the Affordable Care Act. The entire discussion was around the tactics of the roll out, much like the coverage on major news networks. The big “Aha” moment for me was at the same meeting when the CEO of a major IDN was answering questions about clinicians’ acceptance of the major — read unprecedented — changes he was making in operations around efficiency and rationalization. His response was the following: “At first the reaction was that this would go away. Then the Supreme Court reaffirmed it, multiple votes to repeal it were unsuccessful and Obama was re-elected. Our people now believe it is here to stay and we have to change.” Continue reading
Patient experience and patient engagement the topic of conversation at Seventh Annual Skylight Client Conference
This year’s client conference may have just been the best one yet. The initial feedback is overwhelmingly positive. Not only has the conference grown considerably over the years, but the conversation around patient engagement has matured and evolved. We heard client hospitals sharing ideas, offering encouragement, and inspiring each other to put the patient experience at the forefront of care delivery and strategy.
Some of the industry’s most respected minds on the patient experience served as keynote speakers. In her opening keynote, Dr. Bridget Duffy encouraged everyone to move faster as we work to transform healthcare and make the patient experience better. Colleen Sweeney then ended the day with her lively and inspiring afternoon keynote address where she gave the audience practical ways to change and standardize their vocal interactions to improve the patient experience (never say “Oops”!). Read Tara’s blog post from the conference to learn more. Continue reading
By: Carlene Parrish, Project Specialist – Quality, Hoag Orthopedic Institute
I don’t get out much. I mean, I try to keep on top of what’s going so that I can recommend the latest tools and the best evidence-based practices to our staff. They need this information to ensure that they are able to provide an exceptional patient experience for each one of our guests. To keep abreast of new practices, I tend to read a lot and participate regularly in webinars, but I just haven’t been getting out and interacting face to face with others. That all changed last week.
The 17th Annual Greystone.Net Healthcare Internet Conference was held in historic and charming New Orleans, and I was fortunate to be able to attend. Actually, I was there to speak, but I also did a lot of listening. There was fantastic energy at this event. Although I did not hear an official count, I estimate that there must have been at least 50 sponsor organizations and more than 500 attendees present. Continue reading
This is a time of great change and challenge for hospitals and clinicians. When major change happens in industries, particularly industries like healthcare that have been stable for many years, each day, week, and month can leave you feeling claustrophobic as the restrictions, the budgets, and the rules get tighter leaving you less and less room to maneuver.
It can be difficult to understand what to do to break into the clear and start to operate in a different mode.
Patient engagement is one path leading to the clear. How to make it happen and what to use to facilitate patient engagement can be daunting questions to address while undergoing major shifts. It can be easy, and tempting, to ignore it and work on other programs. But getting the patient and the patient’s family on the side of the healthcare provider—getting their attention and help—leverages a whole new set of players to get and keep patients healthy. Continue reading
The Skylight Client Conference has grown to become one of the industry’s foremost gatherings on the patient experience and patient engagement. Join innovators and leaders from acute care, specialty, academic and pediatric hospitals and explore firsthand examples from hospitals that have used interactive patient systems as the cornerstone of their patient engagement initiatives.
Skylight’s 7th Annual Client Conference will take place on Nov. 20 – 22, 2013 at the historic Hotel del Coronado in beautiful San Diego, Calif. The theme of this year’s conference is “Engagement – Innovation – Excellence.” Continue reading
While I was doing rounds in the bariatric unit of a Midwest hospital, I asked the clinical supervisor how the patient dashboard was working out for the patients. She then told me the story of a patient that got excited when he discovered his patient dashboard. Continue reading
The number of Accountable Care Organizations continues to increase. At the end of 2012, there were more than 300. In January of this year, CMS announced the formation of 106 additional ACOs. In community health terms, an ACO is like a neighborhood. A gathering of providers whose primary mission is improving the health of their assigned population. Continue reading
Taking on a new project isn’t always the highest priority in a hospital – even when it will save time and money in the long run. But if we stopped and looked at how much time we spend on various requests each day, we might change our mind. Continue reading