Author Archives: Tom Klopack

About Tom Klopack

Tom Klopack joined Skylight in July of 2011. Mr. Klopack's background includes 35 years of experience in various strategic and operational roles with leading edge, rapid-growth technology companies, in more than 20 industries. He previously served as the CEO of Automedics, a medical device startup focused on improved IV drug delivery. Before arriving at Automedics he was the President and CEO of IntelliDOT Corporation, a startup in hospital point-of-care medication delivery information systems. Prior to joining IntelliDOT, Mr. Klopack held management positions in biotechnology as the COO of Aurora Biosciences in San Diego, and most recently as CEO of Aclara Biosciences in Mountain View, CA. Prior to moving to San Diego, he spent nearly two decades in various domestic and international roles at Raychem Corporation in the Bay area. Mr. Klopack holds a B.S. in Chemical Engineering from Carnegie Mellon University and an M.B.A. from Harvard Business School.

• Leveraging Interactive Patient Systems to Curb the Threat of HCAHPS Penalties

  4/4/2012 | Tom Klopack

  Last week there was a very relevant article for hospital management in FierceHealthcare “Hospitals underestimate threat of HCAHPS penalties”.    It is a wakeup call for any hospital that is not taking steps to improve their HCAHPS scores.   And not just steps, but systemic and sustainable changes in operations to address patient satisfaction over the long term.   The challenge clearly stated in the article is “average performers will not break even on Medicare reimbursements.”  And the situation only gets more challenging over time. Continue reading →

  Posted in:  Senior Leadership  |  Tagged hcahps, improve medicare reimbursement, interactive patient care systems, patient education, patient engagement, patient experience, patient satisfaction, reduced readmissions  |  Leave a reply

• Skylight Clients Leading the Nation in Service Excellence

  3/7/2012 | Tom Klopack

  It takes a dedicated team, enlightened, consistent leadership and scalable tools to provide effective change and sustainable improvement in any human endeavor.  Nowhere is that more evident than in the changes happening now in health care and affecting service providers – the physicians, nurses and acute care facilities we all look to when we are ill.   Those institutions are moving from being just “fix it” shops to “accountable care” leaders, with incentive systems, both carrots and sticks, popping up to drive that change.  Continue reading →

  Posted in:  Senior Leadership  |  Tagged banner health, hospital service excellence, interactive patient care technology, leapfrog, patient experience, patient relations, patient satisfaction, skylight healthcare, the beryl institute, thomson reuters  |  Leave a reply

• Patient-Centric: The New Gold Standard

  2/1/2012 | Tom Klopack

  Patient-centric has always been a nice to have.  The industry literature is sprinkled with references to improving the patient experience over the last decade. But times have changed.  Patient-centric organizations and patient-centered systems are now a need to have.  Patient-centric is the new gold standard.   Continue reading →

  Posted in:  Senior Leadership  |  Leave a reply

• Welcome to Skylight Healthcare’s Blog: Collaborating to Improve the Patient Experience

  12/22/2011 | Tom Klopack

  Health care delivery and the influences on it are rapidly changing. Whenever significant dynamic change takes place in a large critical industry there are opportunities to both win and lose. Winners survive, become leaders and examples in their areas of expertise and prosper, i.e. grow and build more value for their employees and their communities. Losers not so much. Winners anticipate change, become educated in strategies and tools to use that change to provide a better product and service, and lead in adopting those programs. Continue reading →

  Posted in:  Senior Leadership  |  4 Replies